Incident management is the core business for certain companies. BiosPlus has effective tools for identifying, processing and resolving incidents.
Automating this process increases the quality of service. Customers/users feel heard, problems are solved efficiently and all parties involved are informed about the solution in a timely manner. By recording and analysing all data, potential problems are minimised or even prevented.
Incident management leads to customer satisfaction, resulting in trust and brand loyalty.
BiosPlus is a powerful CRM solution that efficiently determines with which marketing, sales and service efforts the desired business results are achieved.